Last updated: 08/12/2025
1. Introduction
At Kiepi.com ("we", "us", or "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our Website or purchase our products.
2. Data Controller
The data controller responsible for your personal information is:
Kiepi.com
Contact email: support@kiepi.com
3. Personal Data We Collect
We may collect the following types of information:
• Contact details – name, email address, phone number, shipping and billing address.
• Order information – products purchased, order date, order amount, transaction ID.
• Payment information – processed securely by our payment providers (such as Stripe or PayPal). We do not store your full card details on our servers.
• Technical data – IP address, browser type, device type, operating system, and pages visited.
• Usage data – how you interact with our Website, emails, and ads.
• Communication data – messages you send us via email or contact forms, and your preferences for marketing communications.
4. How We Use Your Personal Data
We use your personal data for the following purposes:
• To process and deliver your orders, including sending order confirmations and shipping updates.
• To handle payments, refunds, and fraud prevention.
• To provide customer support and respond to your inquiries.
• To improve our Website, products, and user experience.
• To send you marketing emails or newsletters, if you have given your consent (you can unsubscribe at any time).
• To comply with legal obligations, such as tax and accounting rules.
5. Legal Basis for Processing
Where applicable, we process your personal data based on one or more of the following legal bases: (a) performance of a contract (fulfilling your order), (b) your consent (for example, marketing emails), (c) legitimate interests (improving our services, preventing fraud), and (d) compliance with legal obligations.
6. Cookies and Similar Technologies
We use cookies and similar technologies to operate the Website, remember your preferences, analyze traffic, and improve performance.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Website.
7. How We Share Your Personal Data
We do not sell your personal data. We may share your information with trusted third parties only when necessary:
• Payment processors – to securely process your payments.
• Shipping and logistics partners – to deliver your orders.
• IT and hosting providers – to host and maintain our Website.
• Analytics and marketing tools – to understand Website usage and improve our advertising, where permitted by law.
8. International Data Transfers
Because we work with international service providers, your data may be transferred and processed in countries outside your own. We take reasonable steps to ensure that such transfers comply with applicable data protection laws and that your data remains protected.
9. Data Retention
We keep your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, including satisfying any legal, accounting, or reporting requirements. When data is no longer needed, it will be securely deleted or anonymized.
10. Your Rights
Depending on your location and applicable law, you may have the right to:
• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, where legally permitted
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on your consent
To exercise any of these rights, please contact us at support@kiepi.com. We may require proof of identity before fulfilling your request.
11. Data Security
We use reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
12. Children’s Privacy
Our Website and products are not directed to children under the age of 16. We do not knowingly collect personal data from children. If you believe that a child has provided us with personal information, please contact us and we will delete it as soon as possible.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page regularly to stay informed about how we protect your data.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
Email: support@kiepi.com
Website: Kiepi.com