Last updated: 08/12/2025

1. Introduction

Thank you for choosing Kiepi™. We stand behind the quality of our Kiepi™ Smart Massager and are committed to ensuring that you have a smooth and worry-free experience. This Warranty Policy explains what is covered, what is not covered, and how to request warranty service.

2. Warranty Coverage

All Kiepi™ Smart Massager products purchased from Kiepi.com come with a:

✅ 1-Year Limited Warranty

During the warranty period, we will provide a free replacement if your product has a manufacturing-related issue such as:

• Internal component failure

• Power or charging defects

• Non-functional motors or heating elements

• Manufacturing defects in materials

3. What Is Not Covered

The warranty does not cover issues caused by improper use, including:

• Damage caused by dropping, impact, or force

• Water damage or liquid exposure

• Normal wear and tear

• Damage from modifications or repairs by non-authorized parties

• Misuse, abuse, or improper handling

• Products purchased from non-authorized sellers

4. How to File a Warranty Claim

To request warranty service, please contact us:

• Email: support@kiepi.com

• Subject line: Warranty Claim – Order # [Your Order Number]

When contacting us, please include:

• Your order number

• A clear description of the issue

• Photos or a short video showing the defect

• Your full name and email used for the order

After reviewing your claim, our team will confirm warranty eligibility and provide a replacement unit free of charge, or an alternative solution if needed.

5. Replacement Terms

If your warranty claim is approved:

• We will ship a replacement unit at no cost

• You may not need to return the defective item (depends on condition)

• Replacement products are covered for the remainder of the original warranty period

6. Shipping Costs

Warranty replacements are shipped for free. If the product needs to be returned to us after evaluation, we will provide instructions. Customers are only responsible for return shipping if the warranty claim is not eligible.

7. Limitation of Liability

Kiepi.com is not responsible for damages or losses resulting from misuse, improper handling, unauthorized repair, or modifications. The total liability for any claim is limited to the original purchase price of the product.

8. Contact Us

For warranty questions or support, please contact us:
Email: support@kiepi.com
Website: Kiepi.com